Master Travel Services Terms and Conditions

Definitions

In these Terms:

• Agreementmeans these Terms together with any Proposal, Group Addendum, and signed written agreement between ITG and the Client, applied in the order stated in Section 2.6.
• Authorized Representativemeans a person whom the Client has authorized, expressly or through the circumstances of the relationship, to communicate instructions to ITG. An Authorized Representative may include an executive assistant, employee, family member, group leader, travel coordinator, or other designated representative.
• Booking Instructionmeans any request or direction, in any form ITG accepts, to book, hold, ticket, cancel, modify, upgrade, downgrade, or otherwise alter Travel Services, or to charge a payment method.
• Business Clientmeans any Client that is not a Consumer Client, including any corporation, partnership, limited liability company, association, family office, employer, or professional practice.
• Clientmeans the individual, corporation, partnership, limited liability company, association, family office, employer, Group Organizer, or other person or entity that retains ITG, authorizes services, or is financially responsible for a booking. Where more than one person or entity is a Client for the same booking, each is a Client.
• Direct Supplier Chargemeans a charge processed directly by a Supplier or its payment processor using a payment method authorized by the Client. ITG does not receive, hold, or control funds paid through a Direct Supplier Charge unless expressly stated otherwise.
• Consumer Clientmeans an individual who retains ITG primarily for personal, family, or household travel.
• Feesmeans professional planning, consultation, ticketing, change, cancellation, concierge, administrative, and other service fees charged by ITG. Fees are separate from amounts paid for Travel Services.
• Force Majeure Eventhas the meaning given in Section 11.
• Group Addendummeans a written addendum, rooming list, group contract, or event agreement that sets group-specific terms.
• Group Organizermeans the person or entity designated as the organizer, leader, or lead Client for a group.
• ITG Partiesmeans ITG, its affiliates, and each of their respective members, managers, officers, employees, independent-contractor travel advisors, agents, successors, and assigns.
• Merchant of Recordmeans the person or entity identified on the Client's payment-card or financial statement as having processed the applicable charge.
• Proposalmeans any itinerary, quote, estimate, invoice, or booking summary that ITG provides.
• Suppliermeans an independent provider of travel or travel-related products or services, including airlines, hotels, resorts, cruise lines, tour operators, destination management companies (“DMCs”), guides, transportation providers, rental car companies, charter operators, yacht operators, insurance providers, and other vendors.
• Travel Documentsmeans passports, visas, electronic travel authorizations, permits, vaccination or health certificates, licenses, and any other document needed to enter, exit, or transit a destination or to use a Travel Service.
• Travel Servicesmeans the products and services supplied by Suppliers and arranged or coordinated by ITG.
• Travelermeans any individual for whom travel arrangements are requested, planned, or booked. The Client and Traveler may be the same person but need not be.

Acceptance, Amendments, and Order of Precedence

2.1 Acceptance

By electronically accepting these Terms, approving a Proposal that contains or links to these Terms, giving a Booking Instruction after receiving these Terms, or submitting payment after receiving these Terms, the Client acknowledges having had an opportunity to review these Terms and agrees to be legally bound by them.

2.2 Acceptance on behalf of others

A Client accepting these Terms on behalf of other Travelers, or an entity accepting through an individual, represents and warrants that it has authority to bind those Travelers or that entity and to give information and Booking Instructions for them. If that authority is lacking, the person accepting is personally responsible for the resulting obligations.

2.3 Individual acceptance and minors

Where ITG requires a Traveler's individual acceptance, that Traveler or the Traveler's legally authorized representative must separately accept these Terms. A parent or legal guardian who books for a minor accepts these Terms and any Supplier waivers on the minor's behalf, to the extent permitted by law.

2.4 Records of acceptance

ITG may keep electronic records of acceptance, including the version of these Terms delivered, the date and time, the electronic address or device used, and the approval screen and acceptance wording the Client was shown. The Client agrees that these records are admissible evidence of acceptance.

2.5 Amendments

ITG may update these Terms from time to time. Each version carries a version date, and ITG keeps earlier versions and provides them on request. The version the Client accepted for a booking governs that booking, and an updated version applies to a later booking only as stated in Section 2.7. ITG may correct typographical errors at any time.

2.6 Order of precedence

If documents conflict, they apply in this order: (a) a written agreement signed by an authorized officer or manager of ITG; (b) a Group Addendum; (c) these Terms; and (d) a Proposal, which controls only as to the transaction-specific pricing, itinerary details, inclusions, and payment deadlines that it expressly states. No Proposal, invoice, email, or oral statement waives or limits any protection in these Terms unless it is in a writing signed by an authorized officer or manager of ITG and expressly refers to the provision being changed.

2.7 Acceptance through ITG's booking platform

ITG sends proposals and invoices through an electronic booking platform. Before ITG sends a payment link or accepts payment, the Client must approve the applicable proposal or invoice by checking an acceptance box stating that the Client has reviewed the document and agrees to these Terms. That approval is the Client's electronic signature and agreement to the version of these Terms presented for that booking. Each later booking is governed by the version presented with and accepted for that later booking. If ITG issues an updated version under Section 2.5, the updated version applies only to a later proposal or invoice approved after ITG has presented that updated version. Approval by a Client is given on behalf of every Client and Traveler named in the document, as stated in Section 2.2.

2.8 Invoice summary

Each invoice includes a summary of key terms, identifies the version of these Terms, and links to the full version on ITG's website. The summary does not replace these Terms. If the summary and these Terms conflict, these Terms control. The Client may request a copy of these Terms at any time.

ITG's Role

3.1 Travel advisor and agent

ITG is a professional travel advisory and travel agency business. In the ordinary course, ITG acts as an intermediary and agent in arranging Travel Services supplied by independent Suppliers.

3.2 Not a principal

Unless ITG expressly agrees otherwise in writing, ITG does not own, operate, manage, control, or supervise the hotels, aircraft, vessels, vehicles, tours, facilities, equipment, or other Travel Services supplied by Suppliers. ITG does not assume the role of an airline, carrier, hotelier, cruise line, DMC, transportation operator, or other principal merely by arranging or coordinating services supplied by others.

3.3 Legal characterization

The legal characterization of a transaction is governed by applicable law and the actual nature of the transaction. Nothing in these Terms avoids or waives a legal obligation that applicable law imposes on ITG and that cannot lawfully be avoided or waived.

3.4 No security, duty-of-care, or specialist role

Unless ITG agrees otherwise in a separate signed writing, ITG is not a security, risk-management, medical, evacuation, legal, tax, immigration, or insurance adviser, and does not provide duty-of-care services. ITG's travel advice reflects its professional judgment as a travel advisor and is not a guarantee of any outcome.

Independent Suppliers

4.1 Independence

Suppliers are independent businesses. Each is responsible for its own acts, omissions, representations, personnel, equipment, facilities, schedules, operations, safety procedures, financial condition, licensing, accessibility, and compliance with applicable law.

4.2 No warranty of Suppliers

ITG's selection, recommendation, presentation, or booking of a Supplier is not a warranty or guarantee of that Supplier's financial condition, safety, quality, regulatory compliance, future performance, or continued operation.

4.3 Descriptions

Descriptions, photographs, ratings, classifications, amenities, and availability statements come from Suppliers or third parties. ITG does not warrant their accuracy or completeness. Star ratings and category labels are not uniform across countries.

4.4 Supplier failure

Supplier Terms and Contracts

5.1 Supplier terms apply

Travel Services are subject to the applicable Supplier's terms, conditions, tariffs, contracts of carriage, ticket contracts, cancellation and refund policies, payment requirements, and other rules. These may contain significant restrictions on cancellation, changes, refunds, liability, baggage, check-in, documentation, and conduct.

5.2 Division of terms

These Terms govern the relationship between the Client and ITG. Supplier terms govern the Travel Services each Supplier provides. If a matter concerns a Supplier's service, performance, cancellation policy, refund policy, liability, or other contractual obligation, the Supplier's terms govern the Supplier's obligations, subject to applicable law.

5.3 No power to alter

ITG cannot alter or waive a Supplier's terms unless the Supplier expressly authorizes ITG to do so.

5.4 Availability and language of Supplier terms

ITG will provide or link material Supplier cancellation, refund, payment, and non-refundable terms that are reasonably available to ITG before the Client authorizes the applicable booking or payment. Complete Supplier terms remain available from the Supplier. ITG has no duty to summarize or translate them. Where a Supplier's contract is in a language other than English, the Supplier's language version controls as between the Client and that Supplier, and the Client is responsible for obtaining any translation it needs.

5.5 Acknowledgment

The Client is responsible for reading Supplier terms provided or linked to it and for making sure each Traveler is aware of them.

Fees and Compensation

6.1 Professional and service fees

ITG may charge professional planning, consultation, ticketing, change, cancellation, concierge, administrative, or other Fees. ITG will disclose the applicable Fee before it begins the related work. A professional planning fee may be required before ITG begins travel planning services. Fees compensate ITG for its expertise, research, consultation, itinerary development, Supplier coordination, and other services.

6.2 Fees are separate and earned when charged

Fees are separate from amounts paid for Travel Services. Unless ITG expressly agrees otherwise in writing or applicable law requires otherwise, Fees are earned when charged and are non-refundable. This applies even if the Client later cancels, elects not to travel, or a Supplier cancels or modifies a Travel Service, and even if a Supplier or airline refunds the underlying fare (including under a 24-hour or similar rule).

6.3 No guarantee

Payment of a Fee does not guarantee availability, pricing, upgrades, amenities, reservations, or successful booking of any particular Travel Service.

6.4 Transfer

Fees are non-transferable unless ITG agrees otherwise in writing.

6.5 Group guest fee

A Traveler participating in group travel may not be charged a separate professional planning fee because the Group Organizer or another Client has retained ITG and paid the applicable planning fee. This does not eliminate any other Fees, Supplier charges, cancellation penalties, change fees, or payment obligations that apply to that Traveler's individual arrangements.

6.6 Compensation from Suppliers

The Client acknowledges and consents that ITG may receive commissions, overrides, marketing or preferred-partner compensation, consortium or program benefits, incentives, or other compensation from Suppliers and third parties, and that ITG may mark up prices for Travel Services, in each case in addition to Fees, and that ITG is not required to itemize this compensation. Compensation may vary among Suppliers, and ITG's recommendations are made in its professional judgment with regard to the Client's stated needs.

6.7 Disclosed compensation-recovery fees

If a Proposal expressly states that a cancellation, change, or failure to complete a booking will result in an additional ITG compensation-recovery Fee, the Client will pay that disclosed Fee according to the amount or calculation method stated in the Proposal. No compensation-recovery Fee applies unless its amount or calculation method was disclosed before booking.

6.8 Client discounts and net rates

Prices quoted to the Client are retail or negotiated prices for the Client. The Client will not represent that it is entitled to any travel-industry, agency, or net rate because of its relationship with ITG, and the Client will not use ITG's Supplier relationships or rates for any purpose other than the bookings made through ITG.

Traveler Information and Travel Documents

7.1 Accurate information

The Client is responsible for giving ITG complete and accurate information for every Traveler, including, when applicable:

• full legal name exactly as shown on the Travel Document that will be used for travel;
• date of birth, citizenship, and nationality;
• passport information;
• gender or sex designation where a Supplier or governmental authority requires it;
• Known Traveler Number or Redress Number;
• loyalty program information;
• contact information, including an emergency contact; and
• any other information needed to complete the reservations, including disclosed accessibility, mobility, dietary, and medical needs that a Supplier must know.

7.2 Review of documents

The Client must immediately review all Proposals, invoices, confirmations, tickets, vouchers, and Travel Documents that ITG provides and must promptly notify ITG in writing of any discrepancy.

7.3 Travel Documents

Each Traveler is solely responsible for obtaining and carrying valid Travel Documents. This includes passports with the validity period and blank pages that each destination and transit country require, visas, electronic travel authorizations (such as ESTA, ETIAS, eTA, or similar systems), transit permits, vaccination or health certificates, and any exit or entry registrations. Requirements vary by citizenship and change frequently. Unless ITG agrees in writing to provide a specific visa or document service, ITG does not provide immigration advice and is not responsible for a Traveler's ability to enter, exit, or transit a country.

7.4 Consequences of errors

Changes or reissuance needed to correct such errors are at the Client's cost, including Supplier charges and ITG's applicable Fees.

Itinerary Review and Booking Authorization

8.1 Review before approval

The Client must carefully review each Proposal before authorizing ITG to make reservations or accept payment. Approval confirms that the Client has reviewed, as applicable: Traveler names; travel dates; destinations; flights; hotels and room categories; bedding requests; tours and activities; transfers; cruise arrangements; pricing; deposit and final-payment requirements; cancellation terms; and other material booking information.

8.2 Deemed acceptance

A Proposal or confirmation is deemed accepted unless the Client notifies ITG in writing of an error within two (2) business days after receipt, or before any earlier Supplier deadline that ITG has identified. A failure to object does not waive the Client's right to correct an error that ITG or the Supplier can still correct without penalty, but ITG is not responsible for penalties or costs caused by late notice.

8.3 Price and availability

Prices and availability are subject to change until reservations are confirmed and, where applicable, payment or ticketing is completed. Prices in Proposals are estimates until confirmed. Exchange-rate changes, taxes, fuel surcharges, and Supplier price changes may increase the price before or after booking, as Supplier terms allow.

8.4 Booking Instructions

ITG may rely on any Booking Instruction from the Client or an Authorized Representative as authorization to take the requested action. Instructions may be given by email, text message, electronic proposal or booking platform, telephone, or another method ITG accepts.

8.5 Written confirmation

ITG may require written confirmation of instructions given orally or through informal channels, and may decline to act until it receives that confirmation. ITG's records of a Booking Instruction are presumptively accurate.

8.6 Responsibility for resulting charges

The Client is responsible for all resulting Supplier charges, fare differences, penalties, non-refundable amounts, and applicable Fees. Once a booking, ticket, or payment has been processed, it may be subject to Supplier cancellation and change restrictions.

Payments, Currency, and Fraud Prevention

9.1 Payment authorization

By providing payment information or approving a payment, the Client authorizes ITG and/or the applicable Supplier to process amounts expressly approved by the Client or identified in a Proposal, booking confirmation, payment schedule, Supplier contract, or applicable Supplier terms. Authorized amounts may include Fees, deposits, final payments, taxes, Supplier charges, cancellation or change penalties, fare differences, and documented post-travel charges for which the Client is responsible. The Client represents that it is authorized to use each payment method provided. ITG will not use a payment method for an unrelated booking or materially different amount without additional authorization, except for documented charges previously authorized under the Agreement or applicable Supplier terms.

9.2 Direct Supplier Charges

ITG may arrange for a Supplier to charge the Client's authorized payment method directly. The Client authorizes ITG to transmit payment information or payment authorization to the applicable Supplier or payment processor as reasonably necessary to complete an authorized booking. A Direct Supplier Charge may appear on the Client's statement under the name of the airline, hotel, cruise line, tour operator, DMC, transportation provider, payment processor, or another Supplier-related descriptor. When a Supplier is the Merchant of Record, that Supplier—not ITG—receives and controls the payment and is responsible for processing any refund, credit, or payment adjustment required under its terms or applicable law. ITG may assist the Client in communicating with the Supplier but does not control the Supplier's refund determination or processing time. A Direct Supplier Charge does not become an ITG charge merely because ITG recommended, arranged, reserved, or documented the applicable Travel Service.

9.3 Due dates

Deposits and final payments are due on the dates stated in the Proposal or the Supplier's terms. Time is of the essence. ITG may cancel or release a booking, without liability, if a payment is late, and the Client remains responsible for resulting Supplier penalties and ITG's Fees.

9.4 Currency

Unless the Proposal states otherwise, the Client pays ITG in U.S. dollars. The Client bears the risk of currency fluctuation and is responsible for foreign-exchange charges, currency-conversion or dynamic-currency-conversion charges, international wire and intermediary bank fees, and card surcharges. Where a Supplier bills in a foreign currency, ITG may adjust the amount due to reflect the exchange rate on the date ITG pays the Supplier or the Supplier's invoice date, and may collect any shortfall from the Client.

9.5 Payment disputes and chargebacks

If the Client believes a charge processed by ITG is incorrect, the Client agrees, where permitted by applicable law and card-network rules, to notify ITG promptly in writing and provide ITG a reasonable opportunity to investigate and respond before initiating a chargeback or payment reversal. This provision does not require the Client to miss any deadline imposed by applicable law, the card issuer, or card-network rules. The Client will not initiate a chargeback solely to avoid a properly disclosed cancellation policy, non-refundable Supplier term, ITG Fee, or other amount previously authorized by the Client. ITG may contest an improper chargeback and may provide the Agreement, Proposals, invoices, payment authorizations, acceptance records, Supplier policies, booking confirmations, communications, and other relevant evidence to the card issuer, payment processor, Supplier, or financial institution. A chargeback or provisional credit does not, by itself, determine whether the underlying payment obligation was valid. To the extent permitted by law, an amount properly owed under the Agreement remains due unless the charge is finally determined to have been unauthorized, erroneous, or otherwise not legally payable. If a chargeback is withdrawn or finally resolved in ITG's favor, the Client remains responsible for the charge and for reasonable processor fees actually assessed against ITG because of the chargeback. When the disputed transaction is a Direct Supplier Charge, the Supplier is the Merchant of Record and is responsible for responding to the payment dispute. ITG may provide booking records or reasonable assistance but is not responsible for returning funds that ITG did not receive or control. Nothing in this Section waives any billing-error, chargeback, or consumer right that cannot lawfully be waived.

9.6 Wire fraud protection

9.7 Credit terms for Business Clients

ITG may extend credit terms to a Business Client only in a signed writing. Unless otherwise agreed, overdue amounts owed by a Business Client bear interest at the lesser of 1.5% per month or the highest rate permitted by law, and the Business Client will pay ITG's reasonable costs of collection, including reasonable attorneys' fees.

9.8 Right to withhold

ITG may suspend services, withhold Travel Documents and vouchers, and decline further bookings while any amount is overdue. ITG may apply any payment it receives to the oldest outstanding amount.

9.9 No trust account

Unless ITG states otherwise in writing, funds paid to ITG are not held in trust, and ITG may commingle them with other funds while they are in transit to Suppliers.

Cancellations, Changes, and Refunds

10.1 Supplier rules govern

Cancellations, changes, and refunds are governed by the applicable Supplier's terms. Many Travel Services are non-refundable, non-changeable, or subject to penalties that increase as travel approaches. The Client is responsible for all Supplier penalties, fare differences, and non-refundable amounts.

10.2 How to cancel or change

A cancellation or change request must be made to ITG in writing. It is effective only when ITG confirms receipt, and the applicable Supplier deadline and penalty are determined by when the Supplier receives and accepts the request, not when the Client sends it to ITG. ITG may charge a Fee for handling a cancellation or change.

10.3 Refund responsibility and processing

When a Supplier is the Merchant of Record or is otherwise responsible for authorizing or issuing a refund, ITG does not control the Supplier's determination or processing time and is not required to advance Supplier funds. ITG will remit any Supplier refund actually received for the Client, less only those ITG Fees and costs that are properly deductible under the Agreement and applicable law. When ITG is the Merchant of Record or otherwise has an independent legal obligation to issue a refund, ITG will process any refund required by applicable law within the legally required timeframe. Nothing in the Agreement limits a refund right that applicable law does not permit the parties to waive. Refunds may be returned to the original payment method and may be affected by exchange-rate movements, payment-processor charges, and financial-institution fees to the extent permitted by law.

10.4 Supplier-initiated changes

If a Supplier changes, delays, or cancels a Travel Service, ITG will use reasonable efforts to notify the Client after ITG receives notice from the Supplier and to help the Client pursue the options that the Supplier's terms allow. ITG is not liable for the Supplier's change, and the Client's remedies for it lie against the Supplier.

10.5 Unused services

No refund is due for Travel Services that a Traveler does not use, including because of late arrival, early departure, missed connection, denied boarding or entry, illness, or Traveler choice, except as the Supplier's terms allow.

10.6 Vouchers and credits

Future travel credits, vouchers, and refund credits are governed by the issuing Supplier's terms, may expire, and may be non-transferable or restricted to the named Traveler. ITG is not responsible for their loss or expiration.

10.7 Airline tickets

Airline tickets are subject to the applicable airline's contract of carriage, fare rules, baggage rules, ticketing deadlines, and cancellation and refund policies. Unless expressly stated otherwise in the applicable Proposal, airfare arranged by ITG is charged directly by the airline, and the airline is the Merchant of Record. When the airline is the Merchant of Record, the airline is responsible for processing any airfare refund, credit, or other remedy required under its terms or applicable law. ITG may assist the Client but does not control the airline's eligibility determination or processing time. If ITG is identified as the Merchant of Record for a particular airfare transaction, ITG will fulfill any refund obligation imposed upon it by applicable law. ITG's separately disclosed professional or ticketing Fee is distinct from the airfare and remains non-refundable to the extent permitted by law.

Force Majeure

11.1 Definition

A “Force Majeure Event” is any event or circumstance beyond the reasonable control of ITG or the affected Supplier, including: natural disasters, severe weather, fire, flood, earthquake, volcanic activity, epidemic or pandemic and related government measures, war, hostilities, civil unrest, terrorism, riots, strikes or labor disputes, airspace or border closures, government orders or restrictions, sanctions, travel advisories, transportation or utility failures, technology or telecommunications outages, cyberattacks, and the insolvency or default of a Supplier.

11.2 Effect

ITG is not liable for any failure or delay in performance caused by a Force Majeure Event. The Client acknowledges that Force Majeure Events may cause Travel Services to be changed, delayed, or cancelled, and that refunds and credits, if any, are determined by the Supplier.

11.3 Payment obligations continue

A Force Majeure Event does not excuse the Client's obligation to pay amounts that are due and that a Supplier will not refund, or ITG's Fees for work performed. ITG will pass through refunds and credits only as provided in Section 10.3.

11.4 Additional costs

The Client is responsible for additional expenses caused by a Force Majeure Event, including extra accommodation, meals, transportation, rebooking, evacuation, and medical costs. Any assistance that ITG provides in that situation is on a reasonable-efforts basis, and ITG may charge a Fee for it.

Travel Insurance

12.1 Recommendation

ITG strongly recommends that every Traveler purchase travel insurance appropriate for the trip. Depending on the trip, that may include trip cancellation and interruption, medical, medical evacuation, baggage, and “cancel for any reason” coverage. Most Supplier penalties and many losses described in these Terms are not recoverable without insurance.

12.2 ITG does not advise on coverage

ITG is not an insurance advisor. ITG does not evaluate, recommend, or guarantee any policy, and is not responsible for a policy's terms, exclusions, eligibility deadlines, or claim decisions. Insurance is provided by independent insurers, and the Client must read the policy and comply with its requirements. Some coverage must be purchased within a limited time after the first trip payment.

12.3 Declination

If a Client or Traveler declines travel insurance, the Client acknowledges that it was offered the opportunity to buy insurance, that the decision was made freely, and that the Client accepts the financial risk of cancellation, interruption, medical, and other losses. ITG may require a signed declination as a condition of booking.

12.4 Medical and health

Each Traveler is responsible for assessing their own fitness to travel, for checking medical requirements and the availability of care at the destination, and for carrying any prescribed medication in accordance with local law.

International Travel and Foreign Suppliers

13.1 Differences in foreign law and practice

International travel involves Suppliers operating under laws, regulations, customs, business practices, safety standards, accessibility standards, building codes, transportation standards, consumer protections, and legal systems that are materially different from those in the United States. The Client and Travelers acknowledge these differences as inherent aspects of international travel.

13.2 No warranty of U.S. standards

ITG does not warrant that a foreign Supplier, destination, facility, vehicle, vessel, aircraft, activity, or service complies with United States laws or standards, including United States accessibility, safety, fire, or health standards.

13.3 Foreign taxes and charges

Foreign governments and Suppliers may impose or change taxes, tourism levies, resort or city fees, visa fees, entry or exit fees, health requirements, currency restrictions, local charges, or other obligations after booking. Except where applicable law provides otherwise, these charges are the Client's responsibility, including any that are payable locally.

13.4 Traveler responsibilities

Each Traveler is responsible for:

• holding valid Travel Documents (Section 7.3);
• meeting health, vaccination, and entry requirements;
• complying with the laws and customs of each country visited, including those on drugs, medication, photography, dress, currency, and import or export of goods;
• safe and lawful personal conduct; and
• checking government travel advisories for the destinations on the itinerary before and during travel.

13.5 Advisories

ITG has no duty to monitor, research, or advise the Client on government travel advisories, health notices, security conditions, or entry rules unless ITG agrees to do so in a signed writing. ITG may, at its discretion, provide advisories or information it has actually received and may require a Traveler to acknowledge in writing that it has received them. Providing information on one occasion does not create a continuing duty to monitor or to update it.

13.6 Elevated-risk destinations

The Client acknowledges that travel to a destination with a government advisory at a heightened level, or with active conflict, unrest, disease outbreak, or natural hazard, carries additional risk. The Client accepts that risk and that Suppliers' cancellation policies, and most insurance, may not apply to losses caused by known or advised conditions.

13.7 Local-law transactions

ITG may book Travel Services under a Supplier's local-law contract. Local mandatory rules and business practices (for example, in payment timing, cancellation, or documentation) may apply. Where a foreign Supplier requires the Client to sign or accept local documents, the Client is responsible for their content, and their local-language version controls (Section 5.4).

13.8 Local emergencies

In an emergency, the Traveler should contact local emergency services and, where applicable, the nearest embassy or consulate. ITG is not an emergency-response service.

Sanctions, Anti-Corruption, and Compliance

14.1 Sanctions and export controls

ITG complies with the economic sanctions and export-control laws of the United States and other applicable jurisdictions, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (“OFAC”). The Client represents and warrants that neither it nor any Traveler is the target of sanctions or is owned or controlled by, or acting for, a sanctioned person, and that the trip will not involve any sanctioned country, region, person, vessel, or activity in violation of applicable law.

14.2 Right to refuse, cancel, or report

ITG may decline to provide, and may suspend, cancel, or refuse to pay for, any service that it believes in good faith could violate applicable sanctions, export-control, anti-corruption, anti-money-laundering, or other laws or that may expose ITG or a Supplier to legal or regulatory risk. ITG may also block or report transactions as the law requires. In those cases, ITG is not liable for resulting loss, and the Client remains responsible for non-refundable amounts and ITG's Fees.

14.3 Anti-corruption

The Client will not, and will not authorize anyone to, offer, give, or request any bribe, kickback, or improper payment or benefit to any government official or other person in connection with travel that ITG arranges. This includes the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act 2010. ITG is not responsible for gifts, hospitality, or expenses that the Client provides to third parties, and the Client is solely responsible for its own compliance with those laws.

14.4 Anti-money-laundering and identity verification

ITG may require identity verification, source-of-funds information, or other information about the Client, the payer, or a Traveler before or after accepting a booking or payment, particularly for high-value, third-party, or cross-border payments. ITG may refuse third-party payments, and may delay or cancel a booking if the Client does not provide the information requested.

14.5 Prohibited activities

The Client will not use ITG's services for any unlawful purpose, including human trafficking, illegal wildlife or antiquities trade, or activities that violate the law of any country involved. ITG may terminate services immediately if it reasonably believes this Section has been violated.

Package Travel, Residency, and Mandatory Local Law

15.1 U.S. agency

ITG is a United States-based travel agency headquartered in Texas and offers its services from the United States.

15.2 Mandatory rights

Certain jurisdictions impose mandatory rights or obligations concerning package travel, linked travel arrangements, consumer transactions, or other travel services. These may depend on the nature of the transaction, the Traveler's location or residence, where the transaction is offered or concluded, or other jurisdictional factors. Nothing in these Terms waives or restricts a right that applicable law prohibits a Traveler from waiving. Likewise, describing ITG as an agent, intermediary, retailer, advisor, or other capacity does not override a legal classification that applicable law mandatorily assigns to a transaction. To the extent mandatory applicable law conflicts with these Terms, that law controls only to the extent of the conflict.

15.3 Residency disclosure

Before booking, the Client must tell ITG in writing if any Traveler, or the Client, is a resident of, or is domiciled in, the European Economic Area, the United Kingdom, Canada (including Quebec), Australia, or any other jurisdiction that ITG identifies as having package-travel, distance-selling, or consumer-travel rules that may apply. The Client represents that, unless it has given that notice, no Traveler or Client is such a resident.

15.4 ITG's rights on disclosure

If a Client or Traveler is disclosed as a resident of a flagged jurisdiction, or if ITG reasonably believes that one is, ITG may decline the booking; require a different or supplemental agreement, terms, or forum; reprice the booking to reflect additional compliance cost; or restructure the booking so that the Client contracts directly with the Supplier. ITG is not liable for declining or restructuring under this Section.

15.5 Client's responsibility for its own jurisdiction

Except as stated in Sections 15.2 through 15.4, the Client is responsible for determining and complying with any laws of its own jurisdiction that apply to its travel, its business, or its own customers, including for Business Clients that resell or arrange travel for others.

Corporate and Business Clients

16.1 The entity is the Client

Where a corporation, partnership, limited liability company, association, family office, employer, professional practice, or other organization retains ITG, that entity is the Client unless otherwise agreed in writing.

16.2 Responsibility for charges

The Client is responsible for all authorized charges and obligations incurred in connection with travel requested on its behalf, whether or not an individual Traveler ultimately uses the booked services, except to the extent otherwise agreed in writing.

16.3 Authority and reliance

An individual giving instructions for a Business Client represents that the individual has authority to do so. ITG may reasonably rely on instructions from officers, employees, executive assistants, travel coordinators, or other persons whom the Client identifies or holds out as authorized to act on its behalf. The Client must promptly notify ITG in writing if an individual's authority is revoked or limited, and ITG is entitled to rely on the prior authority until it receives and has reasonable time to act on that notice.

16.4 Joint and several liability

If more than one person or entity is the Client for a booking, or if an entity books on behalf of related entities, family members, or affiliates, each Client is jointly and severally liable for all amounts due to ITG under the Agreement.

16.5 Guaranty and security

ITG may require, as a condition of booking or credit terms, a personal or parent guaranty, a deposit, or other security from any Business Client, including a family office, special-purpose entity, or newly formed entity. Where a person signs a guaranty, that person is liable for the Client's obligations under the Agreement.

16.6 Duty of care and policies

ITG does not provide duty-of-care, risk-management, security, or compliance services (Section 3.4) and does not assume the Client's obligations to its employees, contractors, or customers. The Client is responsible for its own travel policy, approval process, procurement rules, expense-report compliance, and traveler-tracking. Unless ITG signs a separate writing accepting them, ITG is not bound by a Client's supplier code of conduct, vendor onboarding terms, or purchase-order terms, and those terms do not modify the Agreement.

16.7 Taxes and reporting

The Client is responsible for its own taxes and tax reporting relating to travel, including value-added tax recovery, withholding, fringe-benefit treatment, and expense deductibility. ITG does not give tax advice.

16.8 Business travel and events

For corporate events, incentives, and meetings, the Client is responsible for the legal and regulatory compliance of the event and its participants, including gifts and hospitality rules, licensing, permits, and any required approvals, unless ITG expressly accepts responsibility in writing.

Group Travel

17.1 Group Organizer's role

The Group Organizer is responsible for communicating relevant group information, Booking Instructions, payment deadlines, and itinerary information to participants. A Group Organizer who gives information or instructions concerning another Traveler represents that the Group Organizer is authorized to do so.

17.2 Group Organizer is responsible for group obligations

Unless ITG agrees otherwise in writing, the Group Organizer or other person or entity identified in the Proposal, invoice, Group Addendum, or other booking document as financially responsible (or, if none is identified, the person who approved the Proposal or invoice), and any entity for which that person acts, is the Client for the group booking and is responsible for all group amounts owed to ITG and to Suppliers. If more than one person or entity is identified as financially responsible, each is jointly and severally responsible for those obligations. This includes any amount not paid by an individual participant by the applicable deadline, Fees, Supplier deposits, room-block and attrition charges, minimum-spend or guarantee amounts, charter and vessel deposits, and cancellation penalties. A Group Organizer that has agreed in a Group Addendum to limit its responsibility is liable only as that Group Addendum states.

17.3 Individual participants

Individual Travelers remain responsible for complying with applicable Supplier requirements and any Terms individually accepted by them, and for the amounts attributed to them in a Group Addendum or Proposal. This does not reduce the Group Organizer's responsibility under Section 17.2, and ITG may pursue any responsible person.

17.4 Rooming lists, names, and deadlines

The Group Organizer must deliver complete and accurate rooming lists, Traveler names, passport data, and special-needs information by the dates ITG or the Supplier specifies. ITG is not responsible for penalties, reduced blocks, or lost inventory caused by late or inaccurate information.

17.5 Attrition and re-pricing

Group contracts commonly require the group to keep a minimum number of rooms, seats, or participants. If the group falls below a Supplier's minimum or attrition threshold, the Group Organizer is responsible for the resulting charges. Group pricing depends on the size and composition of the group, and ITG may re-price a group booking, on notice, if group size, dates, or composition change.

17.6 Changes and substitutions

Name changes, substitutions, and cancellations for individual participants are subject to Supplier rules and may require a Fee or incur a penalty. ITG does not guarantee that a substitution will be permitted.

17.7 Group communications and liability waivers

The Group Organizer must make sure that each participant receives these Terms, the Supplier terms that ITG provides, and any required activity waiver or acknowledgment, and, where ITG requires it, that each participant signs them. The Group Organizer must not make promises on ITG's or a Supplier's behalf.

Contracts Made on the Client's Behalf

18.1 Client is bound

Where ITG signs, accepts, or submits a Supplier contract, group block, charter agreement, DMC agreement, event or venue contract, or similar commitment for the Client's booking, ITG does so as the Client's agent and on the Client's instructions. The Client is bound by that contract and its terms, including deposit, payment, attrition, minimum-spend, cancellation, and liability terms.

18.2 Reimbursement

If a Supplier requires payment from ITG under such a contract, whether directly or as the contracting party of record, the Client will reimburse ITG on demand for that amount and for ITG's reasonable costs, including reasonable attorneys' fees, except to the extent caused by ITG's gross negligence or willful misconduct.

18.3 No personal liability of ITG Parties

To the extent permitted by law, no ITG Party has personal liability on a Supplier contract that ITG signs as agent. Where a Supplier requires ITG to be the contracting party of record, ITG acts for the Client's account, and the Client bears the economic responsibility for the contract.

18.4 Supplier deadlines

The Client must give instructions in time for ITG to act before a Supplier's deadline. ITG is not responsible for the consequences of instructions received after a deadline, or for instructions that ITG could not reasonably act on in time.

18.5 Client-arranged services

ITG has no responsibility for travel services that the Client arranges directly or through another provider, including those that connect to or depend on services ITG has booked, and ITG is not responsible for any failure of the connection.

Confidentiality and Non-Circumvention

19.1 Confidentiality

Each party will keep confidential the non-public business information the other party discloses in connection with the Agreement, including rates, Supplier terms, itineraries, Traveler data, and the terms of the Agreement, and will use it only to perform or enforce the Agreement. This does not apply to information that is public through no fault of the receiving party, that the receiving party already knew or independently developed, or that must be disclosed by law, by a court or regulator, or to professional advisors, insurers, and Suppliers as needed to deliver the Travel Services.

19.2 Proposals and work product

Proposals, itinerary designs, Supplier contacts, negotiated rates, and pricing methods are ITG's confidential and proprietary work product. ITG retains ownership of them. The Client may use a Proposal only to decide whether to book with ITG and, once booked, for the trip it describes.

19.3 Non-circumvention for Business Clients

This Section 19.3 applies only to Business Clients. For twelve (12) months after ITG first introduces a Supplier, DMC, venue, guide, or other source to a Business Client, the Business Client will not, directly or through an affiliate, book, contract, or negotiate with that source for the same trip, event, or program that ITG proposed or is arranging, in order to avoid ITG's Fees or compensation. If the Business Client does so, the Business Client will pay ITG the Fees and compensation that ITG would have earned, and ITG's reasonable costs of recovery. Nothing in this Section prevents the Business Client from working with a Supplier it already had a relationship with before ITG's introduction, or from booking a different trip or program.

19.4 Publicity

Neither party will use the other's name or logo in marketing without prior written consent, except that ITG may identify Suppliers and destinations in ordinary itinerary materials. ITG will not publicize a Client's identity or travel plans without consent.

Limitation of Liability

20.1 Cap on liability

20.2 Excluded damages

20.3 Negligence

The limitations and exclusions in this Section 20 apply even if the loss or damage is caused in whole or in part by the ordinary negligence of an ITG Party.

20.4 What is not limited

Sections 20.1 through 20.3 do not limit or exclude liability for fraud, willful misconduct, or gross negligence of an ITG Party, or any liability that applicable law does not permit to be limited or excluded. Where applicable law permits only a partial limitation, these limitations apply to the fullest extent it allows.

20.5 Benefit of ITG Parties

Each ITG Party may rely on and enforce this Section 20 and Sections 4, 21, and 22 as an intended third-party beneficiary. A claim may not be brought against an individual ITG Party to avoid these limits.

20.6 Basis of the bargain

The Client acknowledges that ITG's Fees are set in reliance on these limitations, that they allocate risk fairly, and that ITG would not provide its services without them.

20.7 Other rights

Some jurisdictions do not allow certain exclusions or limitations. In that case, the Client's rights are not reduced beyond what applicable law allows, and this Section applies only to the extent permitted.

Release and Indemnification

21.1 Release

This release does not apply to fraud, willful misconduct, or gross negligence of an ITG Party.

21.2 Indemnity by the Client

The Client will defend, indemnify, and hold harmless the ITG Parties from and against all claims, demands, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• inaccurate, incomplete, or unauthorized information or Booking Instructions provided by the Client, an Authorized Representative, or a Traveler;
• the Client's or a Traveler's breach of the Agreement or violation of law, including sanctions, anti-corruption, immigration, and customs law;
• the conduct of any Traveler, including any damage to property or injury to a person caused by a Traveler;
• claims by a Traveler or other person on whose behalf the Client booked, to the extent they are inconsistent with the Agreement;
• unpaid amounts owed to a Supplier under a contract made on the Client's behalf; and
• the Client's failure to obtain any consent or authority it represented that it had.

21.3 Exclusions

The Client's indemnity does not apply to the extent a loss is finally determined to have been caused by the fraud, willful misconduct, or gross negligence of an ITG Party.

21.4 Procedure

The ITG Party seeking indemnity will give the Client prompt written notice of the claim (a delay relieves the Client only to the extent it is prejudiced) and reasonable cooperation. The Client may not settle a claim in a way that imposes an obligation or admission on an ITG Party without ITG's written consent.

21.5 Consumer Clients

For Consumer Clients, the indemnity in Section 21.2 applies to the extent permitted by applicable law and does not require a Consumer Client to indemnify an ITG Party for that party's own negligence.

Governing Law and Dispute Resolution

22.1 Governing law

The Agreement and any dispute arising out of or relating to it or to ITG's services are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and, as to arbitration, by the Federal Arbitration Act. This Section 22.1 is subject to Section 15.2 (mandatory local law).

22.2 Notice of claim and negotiation

The Client will give ITG written notice of any claim or dispute, describing it in reasonable detail, within one hundred eighty (180) days after the last day of travel under the booking, or, if the claim does not relate to travel, within one hundred eighty (180) days after the Client knew or should have known of it. The parties will then negotiate in good faith for at least thirty (30) days before starting arbitration or court proceedings. This Section does not shorten any period for filing suit that applicable law provides.

22.3 Business Clients and international bookings: arbitration

Any dispute between ITG and a Business Client, or involving a Traveler, Client, or Supplier outside the United States, that is not resolved under Section 22.2 will be finally resolved by binding arbitration administered by the International Centre for Dispute Resolution under its International Arbitration Rules (or, if every party is located in the United States, by the American Arbitration Association under its Commercial Arbitration Rules). The seat and place of arbitration is Houston, Texas. The language is English. The tribunal will consist of one arbitrator. The award is final and binding, and judgment on it may be entered and enforced in any court having jurisdiction. The parties will keep the arbitration and its result confidential except as needed to enforce an award or as the law requires.

22.4 Consumer Clients: fair arbitration

Any dispute between ITG and a Consumer Client that is not resolved under Section 22.2 will be finally resolved by individual binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, unless the Consumer Client instead brings an individual claim in small-claims court in the county where the Consumer Client resides or in Montgomery County, Texas. For a Consumer Client:

• ITG will pay all administrative and arbitrator fees beyond the amount a court filing fee would have cost the Consumer Client;
• the hearing will be held by video or telephone, or in the county where the Consumer Client resides, at the Consumer Client's choice;
• the arbitrator may award any individual relief a court could award; and
• the Consumer Client may opt out of arbitration by written notice to ITG at notices@itravelgrp.com within thirty (30) days after first accepting these Terms, in which case Sections 22.6 and 22.7 apply to the dispute.

22.5 Class-action and jury waivers

22.6 Court proceedings

For any dispute that is allowed to go to court under the Agreement, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Montgomery County, Texas, and waive any objection to that forum. This does not apply to a claim that must be brought elsewhere under mandatory law.

22.7 Carve-outs

Despite Sections 22.3 and 22.4, either party may (a) seek temporary, preliminary, or permanent injunctive or other equitable relief from a court to protect confidential information, intellectual property, or to prevent irreparable harm; and (b) ITG may bring a court action to collect undisputed amounts owed to it, in the courts described in Section 22.6 or in any court with jurisdiction over the Client or its assets.

22.8 Attorneys' fees

In any action or arbitration between ITG and a Business Client, the prevailing party may recover its reasonable attorneys' fees and costs. For a Consumer Client, fees are recoverable only as applicable law or the arbitration rules provide.

22.9 Service

To the extent permitted by law, the Client consents to notices, and to service of arbitration demands, by email or by international courier at its last address on file with ITG. A Client outside the United States must, on ITG's request, name a person or agent in the United States to receive service.

Privacy and Cross-Border Data Transfers

23.1 Information ITG collects

To arrange travel, ITG collects and uses personal information about the Client and Travelers, which may include names, contact details, dates of birth, passport and other identity data, payment information, loyalty numbers, and accessibility, dietary, or health-related needs that the Client chooses to disclose. ITG's Privacy Notice, available at itravelgrp.com/privacy-policy, explains how it collects, uses, shares, and protects personal information, and forms part of the Agreement.

23.2 Sharing with Suppliers and authorities

The Client authorizes ITG to share Traveler information with Suppliers, DMCs, airlines, cruise lines, payment processors, insurers, governmental and border authorities, and other parties as needed to arrange, confirm, or fulfil the Travel Services and to comply with law. The Client understands that many of these recipients are located outside the United States and may be subject to laws that provide different levels of privacy protection.

23.3 Consent to international transfer

By providing information about any Traveler, the Client consents, and represents that it has obtained each Traveler's consent, to the collection, use, storage, and transfer of that information, including outside the Traveler's country of residence and to the United States, for the purposes described above. Where a Traveler's data is subject to data-protection law that requires a specific legal basis or additional terms for a transfer, the Client will inform ITG in advance so that ITG can put appropriate measures in place.

23.4 Sensitive information

The Client should disclose health, mobility, dietary, or religious-observance information only to the extent needed for the Travel Services. By disclosing it, the Client consents to its use and sharing for that purpose.

23.5 Minors

A parent or legal guardian who provides information about a minor represents that they are authorized to do so and consents to its use as described in this Section.

23.6 Security and incidents

ITG uses reasonable safeguards to protect personal information but cannot guarantee absolute security. Data shared with Suppliers is subject to those Suppliers' own privacy practices. Each party will notify the other without undue delay if it learns of a data-security incident affecting the other's information, as required by law.

23.7 Marketing

ITG may send service messages related to the booking. ITG will send marketing communications only as permitted by law, and the Client may opt out at any time.

General Provisions

24.1 Entire agreement

The Agreement is the entire agreement between ITG and the Client about its subject matter and replaces all earlier or contemporaneous understandings, statements, and representations about it. The Client does not rely on any statement not stated in the Agreement.

24.2 Severability

If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the rest of the Agreement remains in effect. A court or arbitrator may modify a provision to make it enforceable in a way that most closely reflects the parties' intent.

24.3 No waiver

A party's failure or delay in enforcing a provision is not a waiver of it. A waiver is effective only if it is in writing and signed by the waiving party.

24.4 Assignment

The Client may not assign the Agreement or any right under it without ITG's written consent. ITG may assign the Agreement to an affiliate or to a successor to its business.

24.5 Independent contractors

ITG and the Client are independent contractors. Nothing in the Agreement creates a partnership, joint venture, employment, or fiduciary relationship, except that ITG acts as the Client's agent only to the limited extent described in these Terms. ITG's independent-contractor advisors are not the Client's employees or agents.

24.6 Electronic signatures and notices

The parties agree that electronic signatures, click acceptance, and electronic records are valid and enforceable, and that notices under the Agreement may be given by email to the address most recently provided by the recipient. A notice to ITG is effective only when ITG actually receives it at notices@itravelgrp.com.

24.7 Third-party beneficiaries

Except for the ITG Parties, the Agreement creates no rights in any third party, including any Traveler who is not a Client, and no Supplier is a third-party beneficiary.

24.8 Survival

Sections that by their nature should survive termination or completion of travel will survive, including Sections 4, 6, 9, 13, 14, 18 through 23, and this Section 24.

24.9 Interpretation and language

Headings are for convenience only. “Including” means “including without limitation.” These Terms are written in English, and if they are translated, the English version controls to the extent permitted by law.

24.10 Contact

Notices and questions may be sent to ITG at:

ITG is an IATA-accredited travel agency.