Privacy Policy

Who We Are and What This Policy Covers

Intoxicating Travel Group LLC d/b/a I Travel Group (“ITG,” “we,” “us,” or “our”) is a Texas limited liability company that provides travel advisory, planning, and booking services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit itravelgrp.com (the “Website”), contact us, request a proposal, or use our travel services (together, the “Services”). “Personal information” means information that identifies, relates to, or could reasonably be linked to an individual.

Who is responsible

ITG decides how and why it uses the personal information described in this policy and is responsible for it. Independent Suppliers, such as airlines, hotels, cruise lines, and tour operators, decide how they use information once we send it to them, and their own privacy policies apply.

Who this covers

This policy applies to website visitors, prospective and current clients, travelers, and business contacts. This policy does not apply to separately operated affiliated websites when those websites display their own privacy policies.

A notice, not a contract

This Privacy Policy is a notice of how ITG collects, uses, discloses, and protects personal information in connection with the Website and our travel services. Our Master Travel Services Terms and Conditions at itravelgrp.com/terms-and-conditions/ refer to this Privacy Policy, but this Privacy Policy does not create contractual rights beyond those provided by applicable law.

Information We Collect

2.1 Information You Give Us

Depending on how you use the Services, we may collect:

• Contact and account detailsName, email address, phone number, mailing address, and communication preferences.
• Traveler and identity detailsFull legal name as shown on your travel document, date of birth, citizenship and nationality, passport and other identity-document information, Known Traveler or Redress Numbers, visa and entry information, and emergency contacts.
• Trip details and preferencesDestinations, dates, itineraries, accommodation and room preferences, activities, loyalty-program numbers, budget, and celebrations or special occasions.
• Health, accessibility, dietary, and similar needsInformation you choose to give us so that a Supplier can accommodate you, as described in Section 11.
• Payment informationPayment-card or bank details, billing address, transaction details, and records of payments, invoices, and refunds. If you authorize card-on-file storage, the card details are stored by our booking platform or payment-service provider in its secure payment environment. ITG may have access to limited or masked payment information but does not store complete payment-card numbers or card security codes on its own systems. Payment information may also be collected directly by a Supplier or its payment processor.
• Business detailsFor corporate and group clients, your organization, role, authority to act, and information about the travelers you are booking for.
• CommunicationsEmails, texts, call notes, form submissions, survey responses, and anything else you send us.

2.2 Information We Collect Automatically

When you visit the Website, we and our service providers may collect device and browser information, IP address, pages viewed, links clicked, referring pages, dates and times of visits, and approximate location derived from your IP address. We collect this information through cookies and similar technologies, as described in Section 6.

We also keep records of when and how you approved proposals and invoices, including the wording shown to you, for the purposes described in our Master Travel Services Terms and Conditions.

2.3 Information From Other Sources

We may receive information about you from:

• Another person, such as a family member, colleague, executive assistant, or group organizer who books or plans travel with us;
• Suppliers and their booking systems, such as confirmations, tickets, and changes;
• Our booking, customer-management, and form platforms and payment processors;
• Travel-industry networks, consortia, and referral partners with whom we work; and
• Publicly available sources, such as business websites and professional profiles.

How We Use Your Information

We use personal information to:

• Provide the ServicesUnderstand your needs, prepare proposals and itineraries, make, change, and cancel reservations, issue tickets, coordinate with Suppliers, send confirmations and travel documents, and provide support before, during, and after your trip.
• Process payments and manage accountsSend invoices, take and record payments, handle refunds and credits, and prevent payment fraud.
• Communicate with youRespond to inquiries, send service messages such as payment reminders, deadlines, and itinerary updates, and, where the law allows, send marketing communications as described in Section 12.
• Meet legal and regulatory requirementsComply with tax, accounting, sanctions, anti-money-laundering, border, and security requirements and respond to lawful requests from authorities.
• Protect our business and clientsVerify identity; detect and prevent fraud and misuse; prevent and respond to payment disputes and chargebacks; keep records of acceptance of our Terms; and preserve booking approvals, payment authorizations, communications, and supporting records so that we can enforce our agreements and resolve disputes.
• Operate and improve the Website and ServicesUnderstand how visitors use the Website, fix problems, keep the Website secure, and improve our services and recommendations.
• Manage our businessConduct planning, reporting, insurance, and audits and, if we ever restructure or sell our business, complete the related transactions.

We use the information you give us about your preferences and past trips to personalize recommendations. We do not make decisions that produce legal or similarly significant effects about you using solely automated processing.

Where We Offer Our Services

Our Website and Services are directed to clients in the United States. We do not currently offer our Services to individuals located in the European Economic Area or the United Kingdom. If you are located in one of those places and would like to arrange travel with us, please contact us before booking so that we can tell you whether and how we can help.

How We Share Information

We do not sell your personal information. We share it only as described below and only as needed for the stated purpose.

Suppliers generally act as independent controllers of the information they receive and decide for themselves how to use it. Our technology, payment, and administrative service providers generally process information on ITG’s behalf and under its instructions.

• Suppliers and their agentsTo arrange your trip, we send traveler details to airlines, hotels, cruise lines, tour operators, destination-management companies, guides, transportation and charter providers, insurers, and other Suppliers, as well as their booking systems and local partners. Once a Supplier has your information, its privacy policy governs its use.
• Airlines, governments, and border authoritiesAirlines and other Suppliers may share traveler data with customs, immigration, security, and health authorities in the countries to which you travel, from which you depart, or through which you transit, as those governments require.
• Service providersWe use companies that process information on our behalf and under our instructions, such as travel-booking and customer-management platforms, online form and electronic-signature providers, payment processors, email and messaging providers, cloud-storage services, website-hosting and analytics providers, and IT and security providers.
• Travel networks and partnersWe may share limited information with travel consortia, host agencies, and referral or preferred partners with whom we work, for example, to confirm bookings, credit commissions, or apply benefits associated with your trip.
• Professional advisersWe may share information with our accountants, attorneys, insurers, and other professional advisers who are bound by confidentiality obligations.
• Legal and safety reasonsWe may disclose information to comply with the law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of ITG, our clients, or others.
• Business transfersIf we merge with another company, sell assets, or are acquired, personal information may be transferred as part of that transaction, subject to this policy or notice to you.
• With your direction or consentWe share information with anyone you ask us to, such as your travel companions, assistant, or employer.

If you book for other people, we may share their information with the same categories of recipients described above, as needed for their travel.

Cookies, Analytics, and Tracking

6.1 What We Use

The Website uses cookies and similar technologies, such as pixels and local storage. Cookies are small files placed on your device. We use them to:

• Keep the Website working and secure through strictly necessary cookies;
• Remember your preferences; and
• Measure how visitors use the Website through Google Analytics, a service provided by Google, as described in Section 6.4.

We do not use advertising or retargeting cookies.

6.2 Your Choices

You can control cookies through your browser settings, including blocking or deleting them. Blocking some cookies may affect how the Website works. Where the law requires it, we will ask for your consent before using nonessential cookies.

6.3 Do Not Track

Because there is no common standard for “Do Not Track” signals, we do not currently respond to them.

6.4 Third-Party Tools

Third parties that provide analytics or embedded content, such as maps, videos, or forms, may set their own cookies and collect information under their own privacy policies. Our current analytics provider is Google Analytics.

You can opt out of Google Analytics by installing Google’s browser add-on, available at tools.google.com/dlpage/gaoptout.

International Transfers

ITG is based in the United States, and we process and store personal information in the United States. Travel is inherently international, so the Suppliers and authorities that receive your information, such as hotels, airlines, guides, and border agencies, are often located in other countries. Those countries may have privacy laws that differ from, and may provide less protection than, the laws where you live.

Where required by applicable law, we use an approved transfer mechanism or another legally recognized basis for transferring personal information internationally. Information may also be transferred when reasonably necessary to arrange or perform the international travel services you request or with your consent. You can contact us using the information in Section 15 with questions about how your information is transferred.

By giving us information about yourself or other travelers for a trip involving foreign Suppliers, you acknowledge that we will need to send that information abroad for the trip to take place.

How Long We Keep Information

We keep personal information only as long as we need it for the purposes described in this policy, including to meet legal, tax, accounting, and reporting requirements, resolve disputes, and enforce our agreements. The periods below reflect our general practices.

Passport details. We collect passport details to arrange your trip. Unless you ask us to remove them earlier, we retain passport details until the passport expires, subject to legal and operational requirements.

When we no longer need information, we destroy it securely by erasing it or otherwise making it unreadable, or we anonymize it. Where that is not possible, we securely store it and keep it out of further use. Some Suppliers, payment processors, and authorities keep their own records under their own policies.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including secure, access-controlled booking and storage platforms, limiting access to people who need it, and using service providers that maintain security controls.

Payment credentials authorized for storage are maintained in the secure environment of our booking platform or payment-service provider. ITG does not store complete payment-card numbers or card security codes on its own systems, and card security codes are not retained after payment authorization.

We use two-step verification to protect access to client records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a security incident affects your personal information, we will notify affected individuals and the relevant authorities, including the Texas Attorney General, as applicable law requires.

Your Rights and Choices

10.1 Your Rights

Depending on where you reside, applicable law may provide certain privacy rights. ITG may also honor comparable requests voluntarily when reasonably practicable, subject to identity verification, legal requirements, and applicable exceptions.

Requests may include asking us to:

• Tell you what personal information we hold about you and give you a copy;
• Correct information that is inaccurate or incomplete;
• Delete your information, subject to the exceptions described in Section 10.5;
• Limit or stop certain uses of your information;
• Stop sending you marketing communications — you can also use the unsubscribe link in any marketing email; and
• Withdraw consent you previously gave us.

10.2 Requests From Outside the United States

Our Services are directed to clients in the United States. If you live elsewhere and believe that local law gives you privacy rights, please contact us, and we will consider your request as applicable law requires.

10.3 U.S. State Residents

Depending on where you live, you may have rights under your state’s privacy law. These rights can include the right to know and access, correct, delete, and obtain a portable copy of your personal information; to opt out of the sale of personal information, targeted advertising, or certain profiling; and to not be discriminated against for exercising these rights.

We do not sell personal information. We do not share it for cross-context behavioral advertising. We use sensitive information, such as passport numbers, payment details, and health or religious-observance information you give us, only to provide the Services you request and as the law allows. We do not use sensitive information to infer other characteristics about you.

The categories of information we collect, the reasons we use it, and the parties who receive it are described in Sections 2, 3, and 5.

10.4 How to Make a Request

Contact us using the details in Section 15. We may need to verify your identity before we act, and we may ask for additional information to do so.

You may use an authorized agent to make a request for you, and we may ask for proof of the agent’s authority. We will respond within the time the law requires, generally within 30 to 45 days, and will tell you if we need more time.

There is no charge for a request unless it is manifestly unfounded, excessive, or repetitive and applicable law permits a reasonable fee.

If we decline a request, we will explain why. Where applicable law gives you a right to appeal, you may appeal by replying to our decision and writing “Appeal” in the subject line. If you are still not satisfied, you may contact your state attorney general or local data-protection authority.

10.5 Limits

We may keep or decline to delete information that we need to complete a transaction or a trip you booked, meet legal, tax, and accounting duties, prevent fraud, resolve disputes, or establish or defend legal claims.

If you ask us to delete or stop using information that a service needs, we may not be able to provide that service.

Suppliers, payment processors, and authorities that already hold your information are separate from us, so you may need to contact them directly.

Sensitive Information and Children

11.1 Sensitive Information

Some information you give us can be sensitive, such as passport and other government-identification numbers, payment-card details, health or mobility needs, dietary requirements that may reflect a health condition or religious observance, and accessibility requests.

Please give us this information only if it is needed for your travel. We use it to arrange your trip, pass it to the Suppliers that need it to accommodate you, and meet legal requirements.

Where the law requires consent for sensitive information, we ask for it from the individual traveler or, where appropriate, from a parent, legal guardian, or other legally authorized representative before using the information. Consent can be withdrawn at any time, as described in Section 10.

If you are arranging travel for other adults, please do not give us their health, accessibility, or religious-observance information unless they have authorized you to do so.

11.2 Children

Our Website is not directed to children under 13, and children under 13 should not provide information directly through the Website.

We may collect information about a minor traveler from the minor’s parent, legal guardian, or another adult authorized to arrange the minor’s travel, and we use it only to arrange that travel.

If you believe a child has given us personal information directly, contact us, and we will delete it.

Marketing Emails and Text Messages

We may send you newsletters, travel ideas, and offers by email if you asked to receive them, are a client, or the law otherwise allows. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time using the contact information in Section 15.

We will still send service messages related to a booking, such as payment reminders, itinerary changes, and confirmations.

We send marketing text messages only if you have agreed to receive them. Message and data rates may apply, and you can reply STOP at any time to opt out. Consent to receive marketing text messages is not a condition of buying our Services.

We do not share phone numbers or text-message consent with third parties for their own marketing.

Information About Other People and Third-Party Websites

13.1 Other Travelers

If you give us personal information about another person, such as a family member, colleague, guest, or group participant, you confirm that you are authorized to do so, that you have told them about this policy, and that you have obtained any consent required for us to collect, use, and send their information as described here, including to Suppliers and authorities outside their country.

If you are booking on behalf of a company, you confirm that you have authority to give us information about that company and its travelers.

13.2 Third-Party Websites

The Website and our communications may link to Supplier websites, booking portals, payment pages, and other sites we do not control. We are not responsible for their privacy practices. Please read the privacy policy of any site or service you use.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will identify its effective date. We will provide additional notice of material changes when required by law and will obtain consent when legally required.

How to Contact Us

To ask a question about this policy, make a request under Section 10, or report a privacy concern, contact: